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Senior Customer Support Specialist

Company: VirtualVocations
Location: Orange
Posted on: February 5, 2025

Job Description:

A company is looking for a Senior Customer Support Specialist to deliver exceptional customer service and manage complex technical issues.



Key Responsibilities

Serve as an escalation point for advanced technical inquiries, utilizing SQL and debugging skills
Lead initiatives to improve support workflows and achieve benchmark metrics
Guide junior support specialists through best practices and training sessions


Qualifications

5+ years of experience in technical customer support or a related role
Proven expertise in SQL for troubleshooting and data analysis
Ability to read and interpret code (C# preferred) to diagnose system issues
Experience using Zendesk or similar support platforms
Track record of mentoring and supporting team members in a fast-paced environment

Keywords: VirtualVocations, Compton , Senior Customer Support Specialist, Other , Orange, California

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